Troubleshooting Critical Result Messages

If you are getting an error and hence unable to reply to the critical lab result as such:

Follow the troubleshooting steps as follows:

1. Confirm Device Connectivity

Make sure your device is properly set up to send and receive messages from other contacts.

2. For Android Users:

Step 1: Check Messaging App Permissions

• Go to Settings > App Manager > All Apps > Messenger (or your primary messaging app).

• Navigate to Permissions > Premium SMS and select Always allow.

• If you see three options (Ask, Never Allow, Always Allow), select Always Allow.

Step 2: Identify Third-Party Interference

• Ensure that no third-party apps, such as additional messaging apps or spam filters, are preventing message delivery.

Step 3: Check for Blocked Contacts

• Open the Phone app on Android.

• Tap the menu icon (three dots) in the upper-right corner, then go to Settings.

• Select Blocked numbers and check that necessary contacts are not blocked.

Additional Help for Samsung Users:

• If SMS cannot be sent on short numbers
• How to change premium SMS settings

For Xiaomi Android (Android 11):

• Go to Settings > Apps > Manage Apps.

• Tap on Messages > App permissions, and make sure SMS is set to "Allow."

3. For iOS Users:

Check Blocked Contacts:

• Open Settings > Messages > Blocked Contacts or Unknown & Spam.

• Ensure important contacts or numbers needed for CRR messages are not blocked or linked to third-party apps like Truecaller.