✏️Managing Routing Rules

Edit, enable or disable, and export your routing rules.

Editing, disabling, and enabling

Step 1: Go to Routing Rules

1. On the Routing Rules page, find the routing rule you'd like to edit

2. Click the three dots at the right end of the row

Step 2: Select dropdown option

Choose one of these options in the dropdown:

1. Click 'Edit Routing Rule'

2. Click 'Disable Routing Rule' (shown for enabled rules)

   1. A popup will apear as shown below. By clicking 'Disable', your routing rule will no longer will be triggered for any incoming critical results

   2. After disabling, you have the option to enable back your routing rule

Exporting your routing rules

If you would like to export your routing rule, you can click on 'More' to export your routing rule in an excel format.