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🔊Triggering broadcasts

Create new broadcast messages or use existing templates, and send them to select recipients, groups, or rosters.

Broadcasting messages

Step 1: Go to Broadcast

Under Messaging in the navigation bar, select 'Broadcast'.

Step 2: Create or select message

  1. Click 'Create New Broadcast'.

  1. In the 'Content' section, enter a 'Broadcast Name'.

  2. Enter message content or click 'Select from Template' to use an existing Message Template.

  • Include your preferred response from the recipient if any, e.g. 'Reply 1 to acknowledge.'

  1. Uncheck 'Response required' if recipients do not need to respond.

  • When the broadcast is sent, 'No response is required.' will be added to the end of the message content.

Step 3: Select broadcast recipients

In the right section, choose to broadcast to:

Broadcast Groups: Click 'Groups' tab

You can add recipients using one of these methods:

Add manually

  1. In the 'Recipients List' field, select recipients from the dropdown to add

  2. To remove a name, click the 'x' next to their name

Add from an existing Broadcast Group

  1. Click '+' on the right side of the group name to add.

  • Recipients in the group will appear in the 'Recipients List' field.

  1. Check that all your intended recipients are included.

  • You can also manually add and remove recipients

On-Call or Team Monthly Rosters: Click 'Rosters' tab

You can broadcast to assignments or specific rows/columns in On-Call and Team Rosters.

Add manually

  1. In the 'Recipients List' field, select recipients from the dropdown to add.

  2. To remove a name, click the 'x' next to their name.

Add an entire roster

  1. Select 'Roles'

  • Both On-call and Team Rosters will appear when 'Roles' is selected.

  1. Click '+' on the right side of the roster name to add the entire roster

  • Recipients in the row or column will appear in the 'Recipients List' field.

  1. Check that all your intended recipients are included.

  • You can also manually add and remove recipients.

Add from columns or rows

  1. You can select 'Roles' or 'Teams' to filter by:

  • Roles (selects columns in On-Call and Team rosters)

  • Teams (selects rows in Team rosters only)

  1. Click the dropdown arrow on the right side of the roster name.

  1. Click '+' on the right side of the column or row name.

  • Recipients in the row or column will appear in the 'Recipients List' field.

  1. Check that all your intended recipients are included.

  • You can also manually add and remove recipients.

'Please select at least one contact' error message

You may see this error after clicking '+' to add an entire broadcast group or rosters with no contacts.

You can still add recipients manually, choose a different roster or group, or manage the relevant roster or group.

Step 4: Trigger broadcast

Click 'Send Message' to trigger your broadcast to selected recipients.

Once the broadcast message has been triggered, the recipients will receive a message as shown below:

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