🔊Triggering broadcasts

Create new broadcast messages or use existing templates, and send them to select recipients, groups, or rosters.

Broadcasting messages

Step 1: Go to Broadcast

Under Messaging in the navigation bar, select 'Broadcast'.

Step 2: Create or select message

1. Click 'Create New Broadcast'.

1. In the 'Content' section, enter a 'Broadcast Name'.

2. Enter message content or click 'Select from Template' to use an existing Message Template.

• Include your preferred response from the recipient if any, e.g. 'Reply 1 to acknowledge.'

1. Uncheck 'Response required' if recipients do not need to respond.

• When the broadcast is sent, 'No response is required.' will be added to the end of the message content.

Step 3: Select broadcast recipients

In the right section, choose to broadcast to:

Broadcast Groups: Click 'Groups' tab

You can add recipients using one of these methods:

Add manually

1. In the 'Recipients List' field, select recipients from the dropdown to add

2. To remove a name, click the 'x' next to their name

Add from an existing Broadcast Group

1. Click '+' on the right side of the group name to add.

• Recipients in the group will appear in the 'Recipients List' field.

1. Check that all your intended recipients are included.

• You can also manually add and remove recipients

On-Call or Team Monthly Rosters: Click 'Rosters' tab

You can broadcast to assignments or specific rows/columns in On-Call and Team Rosters.

Add manually

1. In the 'Recipients List' field, select recipients from the dropdown to add.

2. To remove a name, click the 'x' next to their name.

Add an entire roster

1. Select 'Roles'

• Both On-call and Team Rosters will appear when 'Roles' is selected.

1. Click '+' on the right side of the roster name to add the entire roster

• Recipients in the row or column will appear in the 'Recipients List' field.

1. Check that all your intended recipients are included.

• You can also manually add and remove recipients.

Add from columns or rows

1. You can select 'Roles' or 'Teams' to filter by:

• Roles (selects columns in On-Call and Team rosters)

• Teams (selects rows in Team rosters only)

1. Click the dropdown arrow on the right side of the roster name.

2. Click '+' on the right side of the column or row name.

• Recipients in the row or column will appear in the 'Recipients List' field.

1. Check that all your intended recipients are included.

• You can also manually add and remove recipients.

Daily Rosters: Click 'Rosters' tab

Daily Rosters provide a daily view onto assignment into linked Monthly Rosters. Find out more Daily Rosters here

Emergency Broadcast uses the Daily Roster to determine who is on call for the day and will escalate the alert to them.

Add manually

1. In the 'Recipients List' field, select recipients from the dropdown to add.

2. To remove a name, click the 'x' next to their name.

Add an entire daily roster

1. Search for the Daily Roster you want by entering its title in the search bar

2. Click '+' on the right side of the roster name to add the entire daily roster

3. Check that all your intended recipients are included.

• You can also manually add and remove recipients by editing the recipients in 'Recipients List'

Add specific cells from daily roster

1. If you would like to send a broadcast to a specific cell from the daily roster, e.g 'SR/Reg' role, click the dropdown arrow on the right side of the cell name.

1. Click '+' on the right side of the cell name to add recipients

• Recipients in the row or column will appear in the 'Recipients List' field.

1. Check that all your intended recipients are included.

• You can also manually add and remove recipients.

'Please select at least one contact' error message

You may see this error after clicking '+' to add an entire broadcast group or rosters with no contacts.

You can still add recipients manually, choose a different roster or group, or manage the relevant roster or group.

Step 4: Trigger broadcast

Click 'Send Message' to trigger your broadcast to selected recipients.

Once the broadcast message has been triggered, the recipients will receive a message as shown below: