# About Rooster

### What is Rooster? <a href="#what-is-lettersg" id="what-is-lettersg"></a>

A rule-based healthcare messaging system that ensures timely alerts for critical results to the appropriate personnel. Rooster supports essential hospital workflows such as rostering, lab results processing, and escalation, enabling hospital staff to provide timely care.&#x20;

You can access rooster from rooster.gov.sg and log in with your instutition email.&#x20;

<figure><img src="https://3232315311-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQwPG7J4BMzq9qQ1kZGZD%2Fuploads%2FqXmm1oBSGGdQtMKkd8VU%2FScreenshot%202025-06-05%20at%2010.44.07%E2%80%AFAM.png?alt=media&#x26;token=a2699e94-bc86-4362-8c0f-4c56a8e2890b" alt="" width="563"><figcaption><p>Schematic diagram displaying how Rooster works across functions </p></figcaption></figure>

### Who can use Rooster? <a href="#who-can-use-lettersg" id="who-can-use-lettersg"></a>

Healthcare staff who have been added to Rooster by their institution's ID admin. Additionally, you will be able to log in with your AD login if your institutions email address has already been whitelisted.&#x20;

### Who can I contact if I experience issues on Rooster?&#x20;

You can contact us through this support form: <https://go.gov.sg/rooster-support> . If you are experiencing log in issues, you can contact your ITD departments :&#x20;

* \[NHG users] <ITDHELP@nhg.com.sg> || Hotline: 1800-ITDHELP (1800-4834357)
* \[NHG-YH users] <IST.Servicedesk@ktph.com.sg> || Service Desk Hotline (1800-5874-478)
* \[NUHS users] <ITDHELP@nuhs.edu.sg> || Hotline: 1800-ITDHELP (1800-4834357)


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