Critical Test Results Dashboard
This section will guide you on navigate around the critical test results dashboard.
Last updated
Was this helpful?
This section will guide you on navigate around the critical test results dashboard.
Last updated
Was this helpful?
Navigate to 'Clinical' and click on 'Critical Test Results.'
To find a specific result, you can:
Search by NRIC or Accession Number.
Filter by Lab Type: Biochemistry, ECG, Haematology, Microbiology, or Radiology.
Filter according to a specific date range.
'Toggle "Outstanding Only' to view unresolved results that require manual intervention.
The Dashboard refreshes every 5 seconds to ensure that the most up-to-date critical alerts are displayed.
Lab Result Date shows the Date and Time the Result was triggered.
Lab Result Details show the Lab Name, Accession No. , Procedure , Ordering Doctor and Result Details.
Patient Details show the Patient Identifiers, Patient's Speciality and Location and Attending Doctor.
Actions displays who was alerted, when they were alerted, actions taken, and the current status.
'Closed within X min' shows the time from when the result was triggered (timestamp on HL7) till when the result was acknowledged.
In the escalation history, you’ll find four key statuses: Acknowledged, Not Picked Up, In Progress, and Closed.
Acknowledged: This status appears when a doctor has acknowledged the result via SMS or EPIC or when the result has been manually intervened and closed by contact center users.
Results configured to skip manual intervention will be automatically closed and display 'Closed by System.'
In Progress: Displays when a critical test result is currently escalating or when a group contact centre (GCC) user is currently manually intervening.
Not Picked Up: Indicates that the result was escalated, but no response was received from the clinicians.
Closed: This status appears when a result is auto closed by the Rooster system. (Applicable if there is no manual intervention has been configured to be skipped)
