🔊Critical Test Results Dashboard

This section will guide you on navigate around the critical test results dashboard.

Navigate to "Clinical" and click on "Critical Test Results"
To view a particular result, search by NRIC/accession number or filter by Biochemistry/ECG/Haematology/Microbiology/Radiology. The current view would show all the critical results.

Toggle to Outstanding Only to view only those that are still unresolved and have not been acted upon

Lab Result Date shows the Date and Time the Result was triggered
Lab Result Details shows the Lab Name, Accession No. Ordering Doctor and the Result Details
Patient Details shows the Patient Identifiers, Speciality and Location based on the patient's movement
Actions shows who it alerted to, at what time it was alerted/an action was taken and the current status
'Closed within X min' shows the time it took from when the escalation began to when someone acknowledged the result

In the escalation history, you’ll find four key statuses: Acknowledged, Not Picked Up, In Progress, and Cancelled.

Acknowledged: This status appears when a doctor has acknowledged the result via SMS or EPIC (if applicable) or when the result has been manually intervened and closed by contact center users
- If a result was automatically 'closed by system', likely due to a configuration that skips manual intervention
In Progress: Displays when a critical test result is currently escalating or when a ground contact centre (GCC) user is currently reassigning the result to a new clinician
Not Picked Up: Indicates that the result was escalated, but no response was received from the clinicians.

Last updated 21 days ago