🧑‍💻User Roles and Permissions

These are the different role types available in Rooster and their corresponding permissions

Types of User Roles:

1. End User Read-Only

2. Critical Result Routing

3. Critical Result Read-Only

4. Critical Result Reports

5. Call Centre Operator

6. Account Management

7. Department Secretary

8. Message Broadcast

9. Institution Super User

User roles are stackable, so one individual can have multiple user roles assigned to them, eg. "Call Centre Operator"+"Department Secretary".

User roles

User Role	Monthly & Daily Roster Templates	Monthly Roster	Daily Roster	Directory	Message broadcast	Critical Result Dashboard	Lab Screen	Result Filters	Routing Rules	Institution Settings	User Role Management	Critical Result Report	Audit log Report
End User Read-Only	-	Read and Export	Read and Export	Read	-	-	-	Read	Read	Read	-	-
Critical Result Routing	-	Read and Export	Read and Export	Read	-	Read	Read	Write and Download	Read	Read	-	-
Critical Result Read-Only	-	Read and Export	Read and Export	Read	-	Read	Read	Read	Read	Read	-	-
Critical Result Reports	-	Read and Export	Read and Export	Read	-	Read	-	Read	Read	Read	-	Download
Call Centre Operator	-	Read and Export	Write (Current day) & Export	Write	-	Write	Read	Read	Read	Read	-	-
Account Management	-	Read and Export		Write and Download	-	-	-	Read	Read	Read	Write and Download	-
Department Secretary	Read (Write for header & footer)	Write and Download	Read and Export	Write and Download	-	-	-	Read	Read	Read	Read	-
Roster Manager	Write	Write and Download	Write and Download	Write and Download	-	-	-	Read	Read	Read	Read	-
Message Broadcast	-	Read and Export		Read	Write and Export	-	-	Read	Read	Read	-	-
Institution Super User	Write	Write and Download		Write and Download	-	Read	-	Write and Download	Write and Download	Write	Write and Download	-	Download

Explanation of User Roles:

1. What can I do with "End User Read-Only" permissions?

Who this applies to:

• Clinicians or staff who do not require any additional "write" functionalities in Rooster.

What can I do:

• Monthly & Daily Roster - Read and Export

• Directory - Read

• Result Filters - Read

• Routing Rules - Read

• Institution Settings - Read

2. What can I do with "Critical Result Routing" permissions?

Who this applies to:

• Laboratory, radiology, and ECG users who need to configure result filters and track critical results.

What can I do:

• Monthly & Daily Roster - Read and Export

• Directory - Read

• Result Filters - Write and Download

• Critical Result Dashboard - Read

• Routing Rules - Read

• Institution Settings - Read

• Lab Screen - Read

3. What can I do with "Critical Result Read-Only" permissions?

Who this applies to:

• Laboratory, radiology, and ECG users who need to view result filters and track critical results.

What can I do:

• Monthly & Daily Roster - Read and Export

• Directory - Read

• Result Filters - Read

• Critical Result Dashboard - Read

• Routing Rules - Read

• Institution Settings - Read

• Lab Screen - Read

4. What can I do with "Critical Result Reports" permissions?

Who this applies to:

• Users who need to extract critical result reports from Rooster for reviewing accuracy of result filtering accuracy and routing rules, and clinician responses in the escalation chain.

What can I do:

• Monthly & Daily Roster - Read and Export

• Directory - Read

• Result Filters - Read

• Critical Result Dashboard - Read

• Routing Rules - Read

• Institution Settings - Read

• Critical Result Reports - Download

5. What can I do with "Call Centre Operator" permissions?

Who this applies to:

• Contact centre staff who need to manage outstanding cases in Rooster (e.g., re-trigger or manually intervene).

What can I do:

• Monthly & Daily Roster - Write for current day through Daily Roster (Edit assignments) and Export

• Directory - Write

• Result Filters - Read

• Critical Result Dashboard - Write

• Routing Rules - Read

• Institution Settings - Read

• Lab Screen- Read

6. What can I do with "Account Management" permissions?

Who this applies to:

• ID Admins responsible for granting new users access to Rooster and adding contacts to the directory for their institution’s E-PAS/ITR requests.

What can I do:

• Monthly & Daily Roster - Read and Export

• Directory - Write and Download

• Result Filters - Read

• Routing Rules - Read

• Institution Settings - Read

• User Management (Under Institution Settings tab)- Write and Download

7. What can I do with "Department Secretary" permissions?

Who this applies to:

• Department secretaries or roster admins who need to manage directory contacts and assign clinicians to rosters.

What can I do:

• Monthly & Daily Roster Templates - Read (Write for roster header & footer)

• Monthly & Daily Roster - Write and Download (Write = Create/Edit Assignments)

• Directory - Write and Download

• Result Filters - Read

• Routing Rules - Read

• Institution Settings - Read

• User Management (Under Institution Settings tab)- Read

8. What can I do with "Message Broadcast" permissions?

Who this applies to:

• Users who need to create contact groups and send broadcast messages during emergency situations (e.g., system downtime).

What can I do:

• Monthly & Daily Roster - Read and Export

• Directory - Read

• Result Filters - Read

• Routing Rules - Read

• Broadcast Groups & Message Broadcast - Write

• Institution Settings - Read

9. What can I do with "Institution Super User" permissions?

Who this applies to:

• Super users at an institution who require access to (almost) all functionalities in Rooster.

What can I do:

• Monthly & Daily Roster Templates - Write

• Monthly & Daily Roster - Write and Download (Write = Create/Edit Assignments)

• Directory - Write and Download

• Result Filters - Write and Download

• Critical Result Dashboard - Read

• Routing Rules - Write and Download

• Institution Settings - Write and Download

• User Management (Under Institution Settings tab)- Write and Download

• Audit Reports - Download

How do I request for a specific role on Rooster?

Users from the following email domains will be added to Rooster by default as "End User Read-Only" upon login. The domains that are whitelisted for auto-provisioning is viewable by Institution Super Users on the application, refer to here for more details.

Settings as of 19th July:

• For NUHS (NUH, AH, NTFGH, JMC, JCH): @nuhs.edu.sg, @mohh.com.sg

• For TTSH: @ttsh.com.sg, @nni.com.sg, @nsc.com.sg, @ncid.sg, @mohh.com.sg, @singhealth.com.sg

Should you require specific user roles, please raise an EPAS (Electronic Process Automation System) request or ITR (IT Request) to get the right permissions on Rooster.