📱Critical Result Message
This guide will describe the structure and main actions required from end user (e.g Doctors) on the critical message
What numbers will I receive SMSes from?
For NHG Production: 75126
For NHG UAT (Testing): 65 83184450
For NUHS Production: 70140
For NUHS UAT (Testing): 65 83382549
How long do I have before my response will be ignored?
1 hour OR until manual intervention by the contact centre has started
What will I see in incoming messages?
You will see something like this:
What can I respond to incoming messages?
If you reply "1", it will be logged in Rooster that the critical result belongs to your patient and that you have acknowledged the critical result notification
If you reply "2", it will be logged in Rooster that the critical result does not belong to your patient but you have acknowledged the critical result notification
If you reply "3", it will be logged in Rooster that the critical result does not belong to your patient but you are not acknowledging the critical result notification
If you reply anything else, it will be logged in Rooster that the critical result does not belong to your patient but you are not acknowledging the critical result notification
I received multiple critical result messages. How is my response received?
Replies will map to cases sequentially. Eg. Your first reply will map to the first SMS you receive, the second reply will map to the second SMS you receive, etc.
I received a message after responding. Is this expected?
Yes, the reply is to inform you of which case you have replied to
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