Critical Test Results Dashboard
This section will guide you on how to view, intervene and act accordingly on any critical results that have not been picked up yet.
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This section will guide you on how to view, intervene and act accordingly on any critical results that have not been picked up yet.
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Was this helpful?
A sound notification is played on the dashboard to notify contact centre users for critical results with the status 'Not picked up.'
Navigate to 'Clinical' and click on 'Critical Test Results.'
To find a specific result, you can:
Search by NRIC or Accession Number.
Filter by Lab Type: Biochemistry, ECG, Haematology, Microbiology, or Radiology.
Filter according to a specific date range.
'Toggle "Outstanding Only' to view unresolved results that require manual intervention.
Lab Result Date shows the Date and Time the Result was triggered.
Lab Result Details show the Lab Name, Accession No. , Procedure , Ordering Doctor and Result Details.
Patient Details show the Patient Identifiers, Patient's Speciality and Location and Attending Doctor.
Actions displays who was alerted, when they were alerted, actions taken, and the current status.
'Closed within X min' shows the time from when the result was triggered (timestamp on HL7) till when the result was acknowledged.
In the escalation history, you’ll find four key statuses: Acknowledged, Not Picked Up, In Progress, and Closed.
Acknowledged: This status appears when a doctor has acknowledged the result via SMS or EPIC or when the result has been manually intervened and closed by contact center users.
In Progress: Displays when a critical test result is currently escalating or when a contact center user is currently manually intervening.
Not Picked Up: Indicates that the result was escalated, but no response was received from the clinicians.
Closed: This status appears when a result is auto closed by the Rooster system. (Applicable if manual intervention has been configured to be skipped).
If you're a Ground Contact Centre user handling results that have not been picked up, you can:
Manually Assign the Result – Click 'Assign to me' to take over the case. This temporarily changes the status from 'Not Picked Up' to 'In Progress'.
Assign to Another Clinician – Fill in the required fields:
Only 'Doctor / Staff' , 'Doctor / Staff Name' are mandatory field. Once these have been filled up, user should click on 'Submit.'
As a Contact Centre user, when you start manual intervention by clicking 'Assign to me', clinicians can still reply to the critical alert. However, they must respond within 1 hour of receiving the result.
If multiple doctors are notified, the first doctor to reply will be the one recorded as having acknowledged the critical alert.
We will display all replies by the clinician on the dashboard as long as their replies are within an hour of receiving the critical alert.
