Emergency Broadcast Messaging
This section describes the uses and functionality of Emergency Broadcast Messaging.
Uses of Emergency Broadcast Messaging
Emergency broadcast messaging is used to ensure timely and accurate communication during emergencies.
Some types of emergencies include:
Natural disasters
Pandemics or disease outbreaks
Mass casualty incidents
System failures
What numbers do we send the messages from?
For NHG Production: 75126
For NUHS Production: 70140
Step 1: Create Broadcast Groups
What are they? Broadcast Groups allow you to create predefined groups of users or contacts, so you can quickly send notifications or updates to specific teams or departments.
How to create a Broadcast Group:
Go to the Broadcast Groups section.
Click Create New Group.
Name your group and select members from the directory.
Save the group for future use.
Step 2 : Creating a message template
Navigate to Message Templates.
Click New Template.
Write the message body, include placeholders (e.g., recipient names).
Save your template for quick access during broadcasts.
Step 3: Triggering a broadcast
Go to the Broadcast section.
Create your message to send out or choose from a message template.
For e.g A broadcast for an emergency drill, Stroke activation.
Select your broadcast recipients
Either manually add recipients under 'Recipient List' or add them from the broadcast groups created previously.
Viewing broadcast messaging report
To view the details of a broadcast, click on the specific broadcast listed under 'Broadcast Messages.'
You can view a report of all the responses from your broadcast. Users have up to one hour to reply to the broadcast message.
Replying to a broadcast message
Recipients will receive a broadcast message as shown below and will reply accordingly to the message.
Users will receive an acknowledgement message once they have replied to the broadcast message.
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