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Rooster Guide
Official websiteContact us
  • Introduction to Rooster
    • ๐Ÿ”About Rooster
    • โ™ฟAccessing Rooster
    • ๐Ÿง‘โ€๐Ÿ’ปUser Roles and Permissions
    • FAQ
  • Features
    • ๐Ÿง‘โ€๐Ÿคโ€๐Ÿง‘User Access Management
    • โš™๏ธInstitutions Settings
    • ๐Ÿ’ฏTest Codes Configuration
    • ๐ŸงชResult Filter Configuration
      • โ›‘๏ธConfiguring Conditions, Additional Conditions and Others for your filter
      • Merging multiple panel test results into a single SMS
    • ๐Ÿ—“๏ธMonthly Rosters
      • ๐Ÿ“žCreating On-Call Rosters
      • ๐Ÿ‘ฉโ€๐Ÿ‘ฉโ€๐Ÿ‘งCreating Team Rosters
      • ๐ŸฅฅCreating Leave Rosters
      • ๐Ÿ‘ฉโ€โš•๏ธAdding assignments to your monthly roster
    • ๐Ÿ“…Daily Rosters
      • Exporting Daily Roster
    • โ˜Ž๏ธDirectory - Contacts
      • Transferring Contacts Within a Cluster
      • Resolving Rooster's Automated task failures
    • ๐Ÿ“Routing Rules
    • ๐Ÿ“บLab Screen
    • ๐Ÿ”ŠCritical Test Results Dashboard
      • ๐ŸŽตSettings on Microsoft Edge
  • ๐Ÿ”Critical Result Reports
    • Understanding Critical Result Reports
  • ๐Ÿ“ขEmergency Broadcast Messaging
  • For End Users/ Clinicians
    • ๐Ÿ“ฑCritical Result Message
      • Troubleshooting Critical Result Messages
  • Testing & System Logic
    • Logic for parsing HL7 Message
  • Downtime and maintenance schedule
  • ๐Ÿ“‰Scheduled Interface Downtime
  • Legal
    • Terms of Use
    • Privacy Statement
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  • What is Rooster?
  • Who can use Rooster?
  • Who can I contact if I experience issues on Rooster?
  • How do I know if Rooster is up and running?

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  1. Introduction to Rooster

About Rooster

NextAccessing Rooster

Last updated 10 days ago

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What is Rooster?

A rule-based healthcare messaging system that ensures timely alerts for critical results to the appropriate personnel. Rooster supports essential hospital workflows such as rostering, lab results processing, and escalation, enabling hospital staff to provide timely care.

You can access rooster from rooster.gov.sg and log in with you Microsoft Azure AD login from your HVB.

Who can use Rooster?

Healthcare staff who have been added to Rooster by their institution's ID admin. Additionally, you will be able to log in with your AD login if your institutions email address has already been whitelisted.

Who can I contact if I experience issues on Rooster?

  • [NHG users] ITDHELP@nhg.com.sg || Hotline: 1800-ITDHELP (1800-4834357)

  • [NHG-YH users] IST.Servicedesk@ktph.com.sg || Service Desk Hotline (1800-5874-478)

  • [NUHS users] ITDHELP@nuhs.edu.sg || Hotline: 1800-ITDHELP (1800-4834357)

How do I know if Rooster is up and running?

You can contact us through this support form: . If you are experiencing log in issues, you can contact your ITD departments :

You can go to to monitor Rooster's status

https://go.gov.sg/rooster-support
https://status.rooster.gov.sg/
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Schematic diagram displaying how Rooster works across functions
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