# Troubleshooting Result Messages

If you are getting an error and hence unable to reply to the critical lab result as such:

<figure><img src="/files/p3znTq6sTaJuegrpqNA8" alt="" width="180"><figcaption></figcaption></figure>

Follow the troubleshooting steps as follows:

### **1. Confirm Device Connectivity**

Make sure your device is properly set up to send and receive messages from other contacts.

### 2. For Android Users:

**Step 1**: **Check Messaging App Permissions**

* Go to **Settings** > **App Manager** > **All Apps** > **Messenger** (or your primary messaging app).
* Navigate to **Permissions** > **Premium SMS** and select **Always allow**.
* If you see three options (Ask, Never Allow, Always Allow), select **Always Allow**.

**Step 2**: **Identify Third-Party Interference**

* Ensure that no third-party apps, such as additional messaging apps or spam filters, are preventing message delivery.

**Step 3**: **Check for Blocked Contacts**

* Open the **Phone app** on Android.
* Tap the menu icon (three dots) in the upper-right corner, then go to **Settings**.
* Select **Blocked numbers** and check that necessary contacts are not blocked.

<figure><img src="/files/WCytuUfGU8ZU2QJjVujs" alt="" width="188"><figcaption></figcaption></figure>

Additional Help for Samsung Users:

* [If SMS cannot be sent on short numbers](https://www.samsung.com/ae/support/mobile-devices/what-to-do-if-sms-cannot-be-sent-on-short-numbers/)
* [How to change premium SMS settings](https://www.samsung.com/ae/support/mobile-devices/nougat-os-how-to-change-premium-sms-settings-to-allow-sending-sms-to-short-numbers)

**For Xiaomi Android (Android 11)**:

* Go to **Settings** > **Apps** > **Manage Apps**.
* Tap on **Messages** > **App permissions**, and make sure **SMS** is set to "Allow."

### **3. For iOS Users:**

**Check Blocked Contacts**:

* Open **Settings** > **Messages** > **Blocked Contacts** or **Unknown & Spam**.
* Ensure important contacts or numbers needed for CRR messages are not blocked or linked to third-party apps like Truecaller.

<div><figure><img src="/files/x2DHvF5StastBl5zNDfG" alt="" width="188"><figcaption></figcaption></figure> <figure><img src="/files/u9Wzvz8XIMlDZl3TkhHS" alt="" width="188"><figcaption></figcaption></figure></div>


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